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Frequently Asked Questions

Find clear answers about our services, process, costs, and what to expect when seeking medical care in China.

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Fees & Services

What is included in the Pre-Trip Consulting Fee? +

Our Pre-Trip Consulting fee (ranging from $599 for health checks to $1,499-$3,999 for complex treatments) covers all pre-travel strategy and coordination:

  • Complete medical record review and translation
  • Preliminary specialist consultation with China's top hospitals
  • Detailed feasibility report and treatment plan
  • Hospital and specialist appointment booking
  • Medical visa invitation letter and guidance
  • Detailed cost estimate and timeline
  • Travel and accommodation recommendations

Note: This fee does NOT include actual medical treatment costs, which you pay directly to hospitals.

What's the difference between Consulting and In-Patient Care Coordination? +

Pre-Trip Consulting is done remotely to help you make an informed decision about treatment in China. It's the planning phase before you travel.

In-Patient Care Coordination is an on-the-ground service that provides in-person support during your actual treatment in China:

  • Consulting: Remote, before travel, fixed fee ($599-$3,999)
  • In-Patient Care: In-person, during treatment, daily rate ($199-$499/day)
  • Consulting helps you decide if treatment in China is right for you
  • In-Patient Care supports you during treatment in China

Most clients use both services: consulting first to plan, then in-patient care during treatment.

How are your fees structured? What determines the cost? +

Our fees are based on the complexity and scope of services required:

Pre-Trip Health Check

$599 flat fee
3-phase planning, includes 3 package options

Second Opinion

$1,499-$2,999
Based on case complexity and specialist level

Complex Treatment

$1,999-$3,999
Based on number of specialties, documentation volume

Factors considered: medical complexity, document translation volume, specialist level required, diagnostic needs, and treatment timeline.

Process & Timeline

How long does the whole process take? +

Pre-Trip Consulting Phase:

  • Health Check Planning: 2-3 weeks for complete planning
  • Second Opinion: 2-3 weeks from records submission to report
  • Complex Treatment Evaluation: 3-4 weeks for full feasibility assessment

If you decide to proceed with treatment:

  • Medical Visa: 1-2 weeks processing time
  • Travel Preparation: 1-2 weeks for arrangements
  • Treatment Scheduling: 2-4 weeks for hospital admission

Total timeline: 4-8 weeks from initial inquiry to treatment start for most cases.

How do I start the process? +

The process starts with a simple 3-step approach:

  1. Free Initial Consultation: Contact us through our online form or email with basic information about your medical needs
  2. Medical Record Review: We'll review your current medical records and provide initial feedback within 48 hours
  3. Service Selection: Based on your needs, we'll recommend the appropriate service package and provide a detailed quote

You can begin by visiting our Contact Page and submitting the inquiry form.

Travel & Logistics

What about mobile internet and communication in China? +

We provide state-of-the-art communication technology to ensure you stay connected:

Portable WiFi Hotspot INCLUDED

High-speed unlimited 4G/5G internet throughout your stay. No need to worry about local SIM cards or roaming charges. Keep all your devices connected seamlessly.

  • Connects up to 8 devices simultaneously
  • Unlimited data usage
  • 24-hour battery life
  • Coverage throughout major Chinese cities

AI Real-time Translation Earpiece INCLUDED

Instant two-way translation in 40+ languages. Communicate naturally with doctors, nurses, hotel staff, and locals without language barriers.

  • Medical terminology optimized
  • Works offline for essential phrases
  • Voice-to-text transcription
  • Long battery life (8+ hours continuous use)

Emergency Communication Device INCLUDED

24/7 emergency support with one-touch connection to our team. Includes GPS location sharing and medical information storage.

  • One-button emergency call to our team
  • GPS location sharing for quick assistance
  • Secure storage of medical information
  • Works in areas with limited mobile coverage

All these devices are included in our In-Patient Care Coordination service at no additional cost. For Pre-Trip Consulting clients, they are available as an add-on service ($99/week).

What travel documents do I need? +

For medical travel to China, you'll need:

  • Valid passport (minimum 6 months validity remaining)
  • Medical visa (M Visa) - we provide the invitation letter
  • Medical records (translated to Chinese by us)
  • Travel insurance (we can help arrange)
  • Proof of financial means for treatment costs

We assist with all documentation, including preparing the hospital invitation letter required for your medical visa application.

Medical Quality & Safety

How do you ensure quality and safety of medical care? +

We maintain the highest standards through:

  • Hospital Accreditation: We only work with JCI-accredited or China's Grade 3A hospitals
  • Specialist Verification: All doctors are board-certified with international experience
  • Case Review: Each case is reviewed by our medical director before acceptance
  • Quality Monitoring: Regular hospital audits and patient feedback systems
  • Medical Protocols: Strict adherence to international medical standards and protocols

Our network includes China's top 5% of hospitals, all with proven track records in international patient care.

What if I need emergency care during treatment? +

We have comprehensive emergency protocols in place:

  • 24/7 Emergency Hotline: Direct access to our on-call medical team
  • Hospital Emergency Departments: All partner hospitals have 24-hour ER services
  • Coordination with Home Doctors: We maintain communication with your home physicians
  • Evacuation Plans: Established protocols for medical evacuation if needed
  • Insurance Coordination: Assistance with emergency insurance claims

Our In-Patient Care Coordination service includes 24/7 on-ground support for any emergencies.

Insurance & Payment

Do you accept international insurance? +

Yes, we work with most major international insurance providers. Here's how it works:

  • Insurance Verification: We verify coverage with your provider before treatment
  • Direct Billing: We can often arrange direct billing with insurance companies
  • Claim Assistance: We help prepare all necessary documentation for claims
  • Cash Payment Options: For uninsured patients, cash payment discounts are available

Commonly accepted insurances include: Bupa Global, Cigna Global, Aetna International, Allianz Care, and most major providers. Contact us with your insurance details for specific verification.

What payment methods do you accept? +

We accept multiple payment methods for your convenience:

  • Bank Transfer: SWIFT/Telegraphic transfer (most common)
  • Credit Cards: Visa, MasterCard, American Express (subject to 3% processing fee)
  • Online Payment: Secure payment portal with encryption
  • Payment Plans: Available for treatments over $10,000 USD
  • Cryptocurrency: Bitcoin, Ethereum (subject to exchange rates)

All payments are processed through secure, PCI-compliant systems. Detailed receipts and invoices are provided for all transactions.

Aftercare & Follow-up

What happens after I return home? +

Our support continues after you return home:

  • Medical Records Transfer: Complete treatment records sent to your home doctor
  • Follow-up Schedule: Customized follow-up plan with your local healthcare providers
  • Medication Coordination: Assistance with prescription transfers and refills
  • Progress Monitoring: 3-month and 6-month follow-up consultations included
  • Remote Consultation: Access to Chinese specialists for 12 months post-treatment

We coordinate with your home healthcare team to ensure continuity of care and optimal recovery.

What if I need additional treatment or complications arise? +

We have comprehensive solutions for post-treatment needs:

  • Complication Management: 24/7 access to our medical team for any concerns
  • Local Specialist Referrals: We can refer you to specialists in your home country
  • Emergency Re-admission: Priority re-admission to the same hospital if needed
  • Virtual Consultations: Online follow-ups with your Chinese treatment team
  • Treatment Warranty: Some procedures include warranty periods - details provided in your treatment agreement

Our goal is your complete recovery and satisfaction with the treatment outcomes.

Note: The information above is for general guidance. Specific details may vary based on individual circumstances, hospital policies, and current regulations. Contact us for personalized information about your specific case.

Still Have Questions?

Our team is available to answer your specific questions about medical treatment in China.

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care@drjackson.cn

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